Refund & Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To start a return, contact us at info@adornalux.com. Returns must be sent to:

If your return is accepted, we'll send you a return shipping label and full instructions. Items sent back without first requesting a return will not be accepted.

For any return questions: info@adornalux.com

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item — so we can evaluate and make it right.

Certain items cannot be returned:

• Perishable goods (food, flowers, plants)
• Custom or personalized pieces (special orders, bespoke commissions)
• Personal care goods (beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

Please get in touch if you have questions about your specific item.

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Your item must be in the same condition received — unworn, unused, with tags, and in its original packaging. Receipt or proof of purchase required.

We'll notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method within 10 business days.

Please note it can take additional time for your bank or credit card company to process and post the refund.